At Allah Wala Store, we are committed to providing our customers with high-quality products and excellent service. If, for any reason, you are not satisfied with your purchase, we offer a 7-day return policy. Please review the guidelines below for a smooth and professional return and refund process.
Return Process
1. Contact Us
If you wish to return a product, please contact us within 7 days of receiving your order. You must provide your order number and a detailed reason for the return.
2. Unboxing Video Requirement
To process your return, a product unboxing video is mandatory. This video must be recorded in one continuous take showing the following:
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The product being unboxed.
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The flyer and label clearly visible in the video.
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Your order number displayed on the flyer or box label.
This ensures that the product is damaged, defective, or incorrect, and allows us to verify the issue quickly.
3. Return Authorization
After receiving the unboxing video and confirming the issue, we will provide you with a return shipping label and further instructions for returning the product.
4. Return the Product
Securely package the product and return it to us using the provided label. Once we receive the returned product, we will process your refund within 10 business days.
Exceptions to the Return Policy
The following items are not eligible for return:
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Products that do not meet the unboxing video requirement for returns (i.e., the video must clearly show the product, flyer, label, and order number).
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Digital products such as downloadable software, PC games, and operating systems (e.g., Windows 11, Windows 10).
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Products that have been used, damaged, or altered in any way.
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Products that are missing parts, accessories, or packaging.
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Products purchased during sales or clearance events.
Refunds
Refunds will be processed to the original payment method used during the purchase. For payments made by credit card, the refund will be credited back to your card. For bank or local payment methods in Pakistan, the refund will be issued to your account.
Important Notes:
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The unboxing video must clearly show the flyer and label to validate the return.
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Refunds will only be issued if the product is returned in its original condition and packaging, with all parts and accessories intact.
Need Help?
If you have any questions or need assistance with your return, please contact our customer support team at:
📧 Email: support@ytstore.tech
📞 WhatsApp/Call: +92 300 9823362
Thank you for choosing Allah Wala Store! We appreciate your business and strive to make your shopping experience exceptional.